Seed / Series A scale-ups
Building your CS function without a €110k full-time hire? We bring in a Fractional Head.
New from GoTAM
A freelance CSM.
Shortlist within one week.
GoTAM's freelance pool, from the recruitment firm exclusively specialised in Customer Success. Fractional Head, interim, part-time or project work.
Premium pool actively growingShortlist within one week€0 unless you sign
flex.gotam.tech
Live shortlistPreview
MC
Head of CS
B2B fintech
9 yrs
AL
Senior CSM
HR tech
7 yrs
SB
VP Customer
Martech
11 yrs
All vetted by GoTAM
Within one week
for your shortlist
In 45 seconds
GoTAM Flex, the right CS expert right when you need it.
AI diagnostic
Find your ideal format in 1 minute.
Describe your situation in your own words. Our assistant recommends the right mission format and freelance CSM profile.
⌘ / Ctrl + Enter to analyse0 / 2000
Common situations
Free · no sign-up
Who it's for
The reinforcement you need, exactly when you need it.
Companies needing cover
Parental leave, sick leave, sudden departure, Q4 peak? We cover within 5 days.
Mid full-time search
A solid CS interim for 3-6 months so your customers are never left behind while you hire.
The 4 Flex formats
Pick the format that fits your need.
FLEX HEAD
Fractional Head of CS
A former Head/VP of CS who structures your CS function 2-3 days a week. Ideal for a Seed / Series A hiring ahead of a permanent lead.
4-8 month engagement · 2-3 days a week
FLEX INTERIM
Interim management
A senior VP of CS full-time while you recruit your permanent lead. Ideal for a sudden departure or an urgent replacement.
3-6 month engagement · Full-time
FLEX OPS
Part-time operational CSM
An experienced CSM covering a portfolio 2-4 days a week. Ideal for parental leave, Q4 peaks or cover during a permanent search.
4-8 month engagement · 2-4 days a week
FLEX PROJECT
Scoped CS project
Playbooks, segmentation, health scoring, onboarding redesign or QBR framework. A short engagement with a defined deliverable.
1-3 month engagement · Defined deliverable
Why GoTAM Flex
Not a marketplace. A headhunting firm.
CS recruitment expertise applied to freelancing: human vetting, precision and a success-based commitment.
100% CSM/AM
The only firm in France focused exclusively on Customer Success.
Pre-vetted pool
Every freelancer goes through our GoTAM qualification interview. No profile without validation.
Permanent ↔ Flex continuum
A fractional who nails it can convert to a permanent hire through GoTAM. You only pay for the conversion.
How it works
From brief to kick-off, without friction.
01
Brief
30 minutes on a call. Context, profile, timing, budget.
02
Shortlist within one week
2 to 3 qualified, available profiles sourced from the pool.
03
Client interviews
You meet them, you decide. We support the closing.
04
Contract & kick-off
GoTAM framework agreement signed. The freelancer is on mission.
Comparison
Why choose GoTAM Flex?
Commission
- GoTAM Flex
- 15%
- Consultancies
- 20-25%
- Platforms
- 10-15% (no vetting)
CSM/AM specialisation
- GoTAM Flex
- ✓ 100% exclusive
- Consultancies
- ✗ Generalist tech
- Platforms
- ✗ Generalist
Upfront vetting
- GoTAM Flex
- ✓ Qualification interview
- Consultancies
- ~ Varies
- Platforms
- ✗ None
Time to shortlist
- GoTAM Flex
- Within one week
- Consultancies
- 5 to 15 days
- Platforms
- On your own (you search)
Replacement guarantee
- GoTAM Flex
- ✓ 30 days
- Consultancies
- ✗
- Platforms
- ✗
We are neither a consultancy nor a platform. We are a specialised recruitment firm, exclusively dedicated to Customer Success.
Pricing
100% success-based.
No fee when you send the brief.
You only pay if a freelancer signs and starts. No lock-in, no hidden fees.
Guarantees
30-day replacement
if the fit isn't there.
Zero fees until a freelancer has signed.
Clients
Hire a freelancer
Tell us what you need and we get back to you within one business day.
Freelancers
Join the Flex pool
CSM, AM, Head of CS: introduce yourself and we'll qualify you.
Prefer a permanent role? Every CSM, KAM and Account Manager opening is on GoTAM Jobs →